Refund policy
Standard Returns
With the exception of the items listed in the "Final Sale & Nonreturnable Items" section below, unused, regularly stocked items may be returned by contacting our customer care team within 7 days of the invoice date. A representative will create a return authorization and give you further instructions for completing the return process. Each return is subject to a 25 percent restocking fee which will be deducted from your refund amount. The customer will also be responsible for securing a shipping agent to return the merchandise, plus all shipping fees incurred. Refunds can also be done in store. The customer can return or exchange the product in store. To start the return process, please email us at jccrestaurantsupplies@gmail.com
All returned items must be new, unused, and in the original packaging.
Other Types of Returns
Please note that "special order items" like custom fabrications and most furniture cannot be returned. Items shipped directly to you from a manufacturer require a return authorization from that manufacturer. A member of our customer care team can assist you in securing that authorization. Please contact us at 1-347-610-7320 or emailing us at jccrestaurantsupplies@gmail.com.
Fees
Restocking Fees
There are many costs involved in processing a return. To keep our prices as low as possible, we charge a 25 percent restocking fee for all items returned.
Additional Restocking Fees
In some situations, additional shipping and handling fees will be assessed in the return process. Please keep in mind that items shipped to you with "Free Shipping" are only free when shipping from us to you. Free shipping does not apply in the case of a return. These fees will be deducted from your refund amount.
Defective Merchandise
If you receive a defective item, you will have to file a warranty claim. For more information on warranties and this process, please contact us at 1-347-610-7320 or jccrestaurantsupplies@gmail.com.
Missing or Damaged Items
Claims of items missing from a shipment or damaged in transit must be reported within five business days of receipt of the merchandise. Anytime you receive items, please take some time to carefully inspect your items. Each shipment will include a packing label on the box. Please verify that you received all items listed on that label.
Exchanges
If you would prefer to exchange a returnable item for another product from our stock or the same manufacturer (in the case of a drop shipment), we will be glad to help you arrange this. In most cases the restock fee will be waived when exchanging items directly with our warehouse, however, you will be responsible for return shipping. Items that were shipped directly from the manufacturer must be returned and exchanged with that same manufacturer and may incur additional shipping and restocking fees. All items being returned or exchanged must be new, unused, and in the original packaging. Exchanges can also be done at the store, if you have any questions, please email us at jccrestaurantsupplies@gmail.com
Refunds (if applicable)
If an item is not available, we will issue a partial refund for the item that is not available.
We will also notify you of your refund.
Once you have been sent confirmation, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jccrestaurantsupplies@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.